Shipping policy
Shipping Policy
At Bermont, we believe that a premium product deserves premium preparation. Every order is carefully processed and quality checked before it begins its journey to you.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday).
Once your order has been processed, you will receive a confirmation email containing your tracking information.
Delivery Time
Estimated delivery time:
4–10 business days
Most customers receive their order within approximately one week, although delivery times may vary depending on your location and seasonal demand.
Quality Control
Before your order is dispatched, every suitcase undergoes a final quality inspection to ensure it meets our standards.
To maintain consistent quality, products may first be transferred between our logistics facilities before being shipped to your delivery address. This additional quality control helps ensure you receive your Bermont suitcase in perfect condition.
High Demand
Due to the popularity of our products, processing or delivery may occasionally take slightly longer than estimated during busy periods.
If this happens, we'll keep you informed throughout the shipping process. We appreciate your patience and understanding.
Shipping Costs
We proudly offer:
Free Shipping Across Europe
No hidden shipping fees will be added during checkout.
Order Tracking
As soon as your order has been dispatched, you'll receive an email containing your tracking number.
You can also track your order anytime through our Track Your Order page.
Incorrect Address
Please ensure your shipping address is correct before completing your order.
If you've made a mistake, contact us as soon as possible at support@shopbermont.com. Once an order has entered the fulfillment process, we may no longer be able to modify the shipping address.
Lost or Delayed Shipments
Although rare, unexpected carrier delays can occur.
If your tracking hasn't updated for several business days or your package appears to be lost, please contact our support team. We'll work with our logistics partners to resolve the issue as quickly as possible.
Contact
Questions about your order?
We're happy to help.